Banque Cantonale Vaudoise
BCV's head office is in one of those gorgeous grandiose buildings banks around the world built in the early 1900's. BCV occupies a prime spot in the city center. Its immediate neighbors, the main post office and the local main branch of competitor UBS having similar imposing-looking buildings from the same time period. Though BCV's building is grand, it isn't that large or tall (five-stories). However, if you go around the backside you'd see an enclosed skywalk connecting to a very large seven-story, early 1960's-ish building built below street level on a steep incline.
Walking through the grand banking hall I spot two receptionists manning an area leading to offices so that's where I go. I explain to receptionist Micheline Rochat-Schneider what I do and about the returned label from my envelope. As I suspected, she says Gilbert Duchoud recently left the bank. That would explain the crossing out of his name on my envelope. Why hadn't that person given me another name? That person must also have read the letter. Rochat-Schneider then spends the next 18 minutes making a slew of phone calls trying to track down the whereabouts of my letter, but no luck. Rochat-Schneider does get a secretary to one of the directors to come down and I leave the secretary background material and contact information with a promise she'll get back to me.
Several days pass and of course the secretary never contacts me so, it's back I go. Thankfully the helpful Rochat-Schneider is around. After making a series of calls Rochat-Schneider leads me to a meeting room and says, "someone will be with you shortly". She no sooner leaves the room than she returns and says, "someone won't be meeting with you after all, they'll be contacting you". Jeez, that's kind of weird. You'd think a bank that's been around since 1845 would have its act together. Guess what, nobody ever gets back to me.