It's starting to rain when I show up at glassmaker Vetropack's
five-story headquarters on the edge of Bulach, a town of may
be five thousand inhabitants about ten miles north of Zurich.
It's part of a factory complex but most of the factory looks
closed. Revenues for Vetropack in 2001 were $264 million with
Friendly receptionist Nicole Ryffel makes a call to find out
who ended up with my letter of introduction sent a month earlier
to CEO Jean-David Cornaz. I'm connected via lobby phone with
Cornaz's secretary who goes on to say the letter probably ended
up in Corporate Communications but, "he's in a meeting the
whole day". I try explaining how this is a one shot visit
for me and I wouldn't be able to make it back. It doesn't make
a difference with her as she seems to think getting an annual
report will pacify me. I explain how I could have stayed in California
and called up for an annual report. She couldn't care less about
helping me out. I leave disappointed.